NDIS Medication Management
at True Living
Medication Management
at true living
We work alongside participants, families, and healthcare professionals to ensure medications are supported in line with individual care plans, medical instructions, and best practice.
Medication management includes safe storage, correct support or administration, accurate documentation, and ongoing monitoring. Our team is trained to recognise and respond to medication concerns or errors, with participant safety always the priority.
True Living maintains clear medication management policies, provides ongoing staff training, and defines scope of practice across all roles to ensure safe and appropriate support.
Medication Support in Supported Independent Living (SIL)
For participants receiving Supported Independent Living (SIL), trained and authorised support workers may assist with or administer medications when this is outlined in the participant’s care plan.
This may include:
- Supporting participants to take medications as prescribed
- Administering medications within the worker’s training and authorisation
- Ensuring medications are stored safely and correctly
- Recording all medications administered on approved documentation
- Monitoring for side effects or concerns and escalating when required
All medication support is delivered in line with documented instructions and under appropriate clinical guidance.
Medication Support in Community Participation
Community Participation support workers have a different role in medication management. These staff do not typically administer medications.
Instead, their focus is on supporting independence by prompting or reminding participants to take their medications and encouraging self-administration where appropriate. They may also record and report any observations or concerns.
Scope of Practice and Safety
To ensure safe medication management, support workers must always work within their training, authorisation, and scope of practice.
Support workers at True Living:
- Only administer medications they are trained and authorised to give
- Typically support oral and topical medications, unless further training and approval is provided
- Follow all care plans, medication charts, and documented instructions
Support workers do not:
- Change medications or dosages
- Make independent clinical decisions
- Prescribe or write on medication charts
- Administer medications outside their training or authorisation
These responsibilities are managed by qualified health professionals.
Documentation, Monitoring and Escalation
Accurate documentation is an essential part of safe medication management. All medication support — including administration, refusals, missed doses, or errors — must be recorded and reported in line with True Living’s policies.
If a participant becomes unwell, a medication error occurs, or instructions are unclear, support workers are trained to prioritise immediate safety and escalate concerns to a manager, nurse, or appropriate health professional.
Understanding scope of practice ensures safe care, supports participant independence, and reflects True Living’s commitment to high-quality, reliable support—empowering people to live beyond limits.
Frequently asked
questions
Ways we can help…
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Medication management involves supporting participants to take their medications safely, in line with their care plan, medical instructions, and organisational policies. This includes storage, administration, documentation, and monitoring.